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Consumer Information
(Law n.º144/2015, de 8 Setembro [Portugal])We inform customers that this company is at disposal for any clarification or resolution of any problem related to the services provided at this property.
The European Union has created a website to support consumers to submit their claims on any dispute in which they are involved. Thus, the HB - Peças Unipessoal, Lda provides all the information so you can exercise your right to complain to an official body, third and impartial proceedings ( 'dispute resolution entity') which will help you solve the dispute in question.
So it was dissatisfied with the purchase of a good or service on our website, or the solution we presented to resolve the situation, you can access this official site https://webgate.ec.europa.eu/odr/ main/?event=main.home.show and expose its defense.
It is reported also that as consumers, can, in case of dispute, recourse to an Alternative Dispute Resolution Entity Consumer disputes (ADR entity) indicated below:
Entity ADR: CNIACC - National Centre for Information and Consumer Disputes Arbitration
Address: Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa
Phone: (+351) 21 384 74 84
Email: cniacc@fd.unl.pt
http://www. arbitragemdeconsumo .org/
More information on Consumer website (Portugal)
(http://www.consumidor.pt/)
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